Privacy Policy – eZone Shop

Welcome to eZone Shop. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following information when you:

• Register on our website

• Place an order

• Contact us

• Use any of our services or platform

The information we may collect includes:

• Full Name

• Email Address

• Phone Number

• Shipping Address

• Billing Address

• Payment Information (Not Stored)

• Order and Transaction Information

• Account Information

• IP Address, Browser Data, Cookies, and Similar Technologies

Note:
eZone Shop does not store your credit card number, debit card details, banking PIN, CVV, or account passwords.

2. How We Use Your Information

We use your personal information for the following purposes:

✔ Order Processing & Delivery

• Deliver your products to the correct address.

• Share necessary delivery information with our courier partners.

✔ User Account Management

• Manage your account and login.

• Store your profile information.

• Maintain your order history.

✔ Customer Support

• Respond to your inquiries.

• Resolve complaints and service-related issues.

✔ Email & SMS Notifications

• Order confirmation.

• Delivery updates.

• Promotional offers and marketing messages (which you can unsubscribe from at any time).

✔ Website Improvement

• Improve user experience.

• Enhance website security.

• Analyze website performance and usage statistics.

3. Who We Share Your Information With

We only share your personal information when necessary.

✔ Courier & Delivery Partners

Your name, address, and phone number are shared only for the purpose of delivering your order.

✔ Payment Gateway Providers

Your payment information is processed securely by trusted payment gateway providers. We do not store your payment details.

✔ IT & Technical Service Providers

Your information may be shared with trusted technology partners for website hosting, maintenance, security, and technical support.

We never sell, rent, or trade your personal information to any third party.

However, we may disclose your information if required by applicable law or requested by authorized government or law enforcement agencies.

4. Cookies

eZone Shop uses cookies to:

• Improve website loading speed.

• Remember your shopping cart.

• Enhance your browsing experience.

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

5. Data Security

To protect your personal information, we use:

• SSL Encryption

• Secure Servers

• Firewalls

• Regular Security Monitoring

• Suspicious Login Monitoring

While we take reasonable measures to protect your information, keeping your account password secure remains your responsibility.

6. Your Rights

You have the right to:

• View your personal information.

• Update or correct your information.

• Request deletion of your account.

• Contact us regarding privacy-related concerns.

• Opt out of promotional and marketing communications.

7. Data Deletion Request

If you would like us to delete your account or personal information, you may contact us through:

 Email: support@ezoneshop.com

 Helpline: +8801613 431450

 Facebook Page: eZone Shop

After verifying your identity, we will permanently delete your personal information in accordance with applicable laws and our data retention policy.

8. Third-Party Links

Our website may contain links to third-party websites.

eZone Shop is not responsible for the privacy policies, content, or practices of those third-party websites.

9. Changes to This Privacy Policy

eZone Shop reserves the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately after they are published on our website.

10. Thank You

Thank you for choosing eZone Shop, one of Bangladesh’s trusted online retail and wholesale marketplaces.

We are committed to protecting your privacy and providing you with a safe, secure, and reliable shopping experience.