Support Policy – eZone Shop

Purpose of this Policy

The purpose of this Support Policy is to provide clear information about the support services, communication channels, scope of assistance, and service terms offered by eZone Shop to all buyers and sellers using our platform.

Support Availability

eZone Shop is committed to providing fast and efficient customer support through multiple communication channels.

You can contact us through the following methods:

• Customer Support: +8801613431450

• Support Hours: Every day from 9:00 AM to 10:00 PM (Bangladesh Time)

• Email: support@ezoneshop.com (24/7 Email Support)

• Facebook Page: eZone Shop (via Messenger)

• Live Chat: (If available on our website)

Response Time

Our goal is to respond to all support requests within 24 to 48 hours.

For urgent issues related to orders, payments, or deliveries, we will make every effort to provide priority assistance as quickly as possible.

Types of Support We Provide

eZone Shop provides assistance with the following:

• Technical issues related to the website or platform.

• Order, delivery, return, and refund support.

• Product information and general inquiries.

• Customer account, login, and password-related issues.

• Seller account and product management support.

• Payment, billing, and transaction-related assistance.

• Complaints, suggestions, and customer feedback.

Support Limitations

Our support services do not cover:

• Issues related to third-party applications, software, or services.

• Problems caused by the customer's personal device, internet connection, or network.

• Issues resulting from incorrect information provided by the customer or customer negligence.

• Technical failures, natural disasters, or circumstances beyond the control of eZone Shop.

How to Contact Support

You may contact our support team through any of the following channels:

• Call our Customer Support Center.

• Send us an email with detailed information.

• Message our official Facebook Page.

• Use the Live Chat feature, if available on our website.

For faster assistance, please include your Order Number, Full Name, Mobile Number, and a detailed description of your issue.

Refund Assistance

If an order cannot be fulfilled, a product is unavailable, or the order qualifies for a refund under our Return Policy and Refund Policy, the refund will be processed according to our applicable policies.

For more information, please refer to our Refund Policy and Return Policy.

Policy Updates

eZone Shop reserves the right to modify, update, or revise this Support Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.

Contact Us

Customer Support: +8801613431450

Support Hours: 9:00 AM – 10:00 PM (Bangladesh Time)

Email: support@ezoneshop.com (24/7 Email Support)

Thank you for choosing eZone Shop.

Your satisfaction is our highest priority, and we are committed to providing you with the best possible customer support.

Last Updated: 13 July 2026